Relocation & Recontract

A: You may submit your re-contract request through Customer Portal via here.

A: You can re-contract upon fulfilment of at least 21 months out of a 24 months contract.

A: Yes you can. You may raise a Temporary Suspension Request via our Customer Portal at https://customerportal.viewqwest.com/sg/login. 

All outstanding amount has to be cleared before a transfer is processed. Please be advised that the request may be rejected if there is any outstanding on the account.

A: Please submit your request via the customer portal 7 days prior to your desired relocation date. Our team will be in touch with you.

Relocation charges are at $166.77.

A: We can do temporary account suspensions for periods of up to 6 months. Please note that there will be an extension to your 24-month contract.

There will be a recurring monthly charge of $16.35 (inclusive GST) during the requested suspension period. There will also be an re-activation fee of $27.25 (inclusive GST) upon re-activation of your suspended line.

You may raise a Temporary Suspension Request via our Customer Portal at https://customerportal.viewqwest.com/sg/login.

A: You may choose to upgrade to 2.5Gbps with our Speed Boost promo, subject to Terms & Conditions outlined in our Speed Boost sign up page. 

A: Proceed to login using your SingPass, on the left you may click on ‘Subscription’ and proceed to click on ‘Manage’ which subscription you would wish to submit your request.

• For 24-month plans and No Contract plans: Early termination fees of $66.60 (inclusive GST) apply for subscriptions cancelled within the contract period, and is waived only after the first three (3) months.

A: In the event you wish to request for termination of your Speed Boost, you may submit your request to cs@viewqwest.com. Please do note that termination date of Speed Boost will be reflected as of the date the termination request is submitted.