This feature allows the user a quick way to make extension-to-extension calls. When an intercom call is made, the system identifies the call to the called party as an Intercom Call by playing two fast beeps and then automatically turns the called party’s speakerphone on so that both users can begin speaking immediately.

1. In your Cisco IP Phone, press Exit softkey if you are seeing the OneVoice logo.
2. Press More softkey, then select Intcom softkey.
3. After hearing the dial tone, dial the 4-digit extension number.

Once an extension number is assigned to an IP or analog DTMF phone, the Plug and Call Technology permits the phone to be used from any physical location on the network without any additional administrative interaction. This way, when a user changes office or locations, they simply take their phone with them, plug the phone in at their new location, and begin making and receiving calls using the same extension number.

1. In your Cisco IP Phone, press Exit softkey if you are seeing the OneVoice logo.
2. On your Cisco IP Phone, dial 588, then key in your complete Phone Number followed by # (Hex Key).
3. Now Key in your Password followed by # (Hex Key).

This feature allows the user to place a call on hold. While a call is holding, the associated line is connected to another component and it cannot be used for any other purpose.

1. In your Cisco IP Phone, press Exit softkey if you are seeing the OneVoice logo.
2. Press Hold softkey to Hold the call.
3. To Resume a call, press Resume softkey.
   
   
   Note:
   In the event that you cannot see the Resume softkey, press the UP Arrow of your Scroll Button to see the Resume softkey.

This feature allows the user to transfer an active call to another internal or external number.

1. In your Cisco IP Phone, press Exit softkey if you are seeing the OneVoice logo.
2. Press More softkey, then press Trnsfer softkey.
3. The call will be place on hold and you can hear a dial tone, dial the number of the party you want to trasfer the call.
4. If call transfer is successful, inform the other party about the call then hang up to let call transfer.
5. If call transfer is unsuccessful, press Scroll Button Up Arrow then select Resume.

This feature allows the user to forward a call to another phone or external number base on the call forwarding rules. Calls will be forwarded when the line is busy, no answer or out of service.

1. On your Cisco IP Phone, press Exit softkey if your are seeing the OneVoice Logo, then press Forward softkey.
2. Key in the Phone Number or Extension Number that you want to transfer the call. Add the necessary code such as area code or "9" at the beginning of the number if needed.
3. Press Forward softkey to activate the call forwarding. You can now see FWD which means your call forward is activated.

1. Press Exit softkey if your are seeing the OneVoice Logo, then press Forward softkey.
2. You will then ask to key in a number, just press Forward softkey again.

This feature allows the user to park an active call to a phantom line, which can then be retrieved by any other phone in the same group.

1. In your Cisco IP Phone, press Exit softkey if you are seeing the OneVoice logo.
2. Press More softkey while on active call, then look for MCPark softkey. Press MCPark softkey to park the active call.
3. The system will then provide you a Park Number (e.g. Park Number 5001).
4. End Call in the current phone and Pick the Call in another phone by Dialing the Park Number previously given by the system.

This feature allows the user to define multiple call screening actions for incoming call. User can choose the type of call treatment base on the incoming caller.

1. Log in to http://onevoice.viewqwest.com.
2. Click on Call Management tab.
3. Click on Call Treatment tab.
4. Click on ADD button.
5. Key in the Name, Incoming Number, Time of Day Action 1/2/3 and Default Action.
6. Click on Save.

This feature allows the user to receive and answer a call on the same line while the user is currently in an active call. This feature also allows the users that has caller ID to view the caller and decide how the second call should be handled using the telephone keypad.

1. In your Cisco IP Phone, while on active call press on Answer softkey.
2. If you want to resume your First Call, press Up Arrow in your Navigation Button.
3. If your want to resume your Second Call, press Down Arrow in your Navigation Button.
4. Press End Call softkey if you want to end a call for either of your active calls.

This feature allows the user to route all incoming calls to the user’s voice mailbox or other configured destination. While in DND Mode, the user can still make a calls and use the other phone features. Users can record a special voice mail greeting for callers to hear when they have activated the Do Not Disturb (DND) feature.

1. In your Cisco IP Phone, press Exit softkey if you are seeing the OneVoice logo.
2. Press DND softkey.
3. Now you can see on your screen DND which means Do Not Disturb Feature is activated.
   
   
   Note:
   If DND is activated in your phone, you cannot be able to receive a call.

1. In your Cisco IP Phone, press Exit softkey if you are seeing the OneVoice logo.
2. Press DND softkey.
3. Now DND is off on your screen, which means Do Not Disturb Feature is de-activated.
   

This feature allows the user to have the system try multiple alternate number destinations when the user is unable to answer the incoming call. The user can also specify the order in which these alternate numbers are tried.

1. Log in to http://onevoice.viewqwest.com.
2. Click on Call Management tab.
3. Click on Find-Me tab.
4. Click on ADD button.
5. Click ADD button again or click Click here to Add a Find-Me Number.
6. You will then redirected to Add Dialog Box.
7. Key in the required entries and click on Save.
8. You can now see your entry.

1. Log in to http://onevoice.viewqwest.com.
2. Click on Call Management tab.
3. Click on Find-Me tab.
4. In column Functions, click the Hand Writing Logo to see the entry.
5. Once you found the correct entry, click on Back to go back to Find-Me Main Menu.
6. In column Select, select the entry that you want to delete by selecting the Checkbox and click on Delete.

This feature allows the outlook contact list to be integrated as part the phone directory. Users may then make calls directly at the outlook contact list.

1. 1st Stage:
   1. Open up Microsoft Outlook on your desktop/laptop.
   2. Click on File.
   3. Click on Import and Export.
   4. Choose Export to a file and click Next.
   5. Choose Comma Separated Values (Windows) and click Next.
   6. Please select the folder which you wish to export data from. In this case, please click on Contacts and click on Next.
   7. Decide where you would like to save the exported data file. Eg. Desktop, My
   Documents, C drive etc etc. Does not matter where you save the file as long as you can locate it. Preferrably, save it on your desktop for easy finding.
   
   
2. 2nd Stage:
   1. Log in to http://onevoice.viewqwest.com.
   2. Click on Directory tab,
   3. Click on Personal tab.
   5. Click on Import button.
   6. Decide what kind of import type you would like, whether it is to directly skip duplicates, overwrite the duplicates etc.
   7. Click on Browse and locate the CSV (Comma Separated Values) data file that you
   saved earlier (1st stage).
   8. Click on Import and now your are done.

This feature allows the user to configure their call arrangements, conferencing, and other user related features on line via the End User Web Portal.

1. Log in to http://onevoice.viewqwest.com.
2. The Webportal has a Built-In Help Function for webportal feature explanations.

This feature allows the user to have a 3 Caller Conferencing. The Cisco IP Phone can supports up to 3 users/attendees.

1. In your Cisco IP Phone, Call the First Number that you want to join for conference.
2. While on the active call, press More then press Confrn to add the Second Number for conference call.
3. Repeat Step B for your Third Number.
4. After adding the Third Number, in your phone, press More then press Confrn.
5. You can now start your 3 Way Conferene.
6. To end the conference call, just press End Call.

This feature allows the user to have a conference call of up to 10 users/attendees. This can be done via your Cisco IP Phone and End User Webportal.

1. For Meet-Me Conference via IP Phone guide, click HERE.

1. Log in to http://onevoice.viewqwest.com.
2. Click on Conferencing tab.
3. Select your desired option:
   Meet-Me (to initiate a conference)
   Find (to find a conference)
   Join (to join a conference)

1. Select Meet-Me and then click Add.
2. Fill in the required fields then click Check Availability.
3. If the schedule is available, you will then see under Availability as Available.
4. Select the schedule by selecting the Checkbox, then click on Save to save the conference schedule.
5. You now have your Scheduled Meet-Me Conference.
6. Inside Meet-Me tab, under Functions, click on the Notify Icon (an email icon).
7. It will then open your Default Email Client to send a Notification email to your invited attendees regarding the conference details.

This feature allows the user to set up a remote phone to act as if it were the IP phone. Instead of placing and receiving calls from the IP desktop phone, calls are made and answered from the remote phone.

1. Log in to http://onevoice.viewqwest.com.
2. Click on Options and select Remote tab.
3. Under Remote Tab, select Enable Remote User by selecting the checkbox next to it.
4. Fill in the remaining Required Fields.
   On the Left Panel of the Remote Tab, you can find a Help in enabling and configuring remote user.
5. Now click on Save to save the configuration.
6. To verify in your Cisco IP Phone, click on Exit if you are seeing the OneVoice Logo, Select More then press Remote.
7. You will then hear Remote Enabled to xxxxxx (x - is the phone number you assigned in your webportal remote user configuration).

1. Log in to http://onevoice.viewqwest.com.
2. Click on Options and select Remote tab.
3. Under Remote Tab, uncheck Enable Remote User.
4. Now click on Save to save the configuration.

Also known as CDR, records details of all calls. This can be displayed online or exported into a flat file format.

1. Log in to http://billing.onevoice.viewqwest.com.
2. Or send your request to our Support Team via our Online Enquiry.

This feature allow the user to pick up a call from another phone that is in the same pickup group.

1. In your Cisco IP Phone, press Exit if you are seeing OneVoice Logo.
2. While in Active Call, press More then press DC Pick...
3. In your keypad, Dial the Extension Number of another number. The call will now then routed to your phone.
4. To end the call , press End Call.

The system allows the grouping of several phones into a hunt group. By doing so, user can determine the methods of handling calls when there are no idle phones.

1. This Feature is a System Back End Setup; No user end configurable.
2. You can send your request to our Support Team via our Online Enquiry.

The system supports direct access to a user’s voice mailbox if the user’s account has been configured with voice mail.

1. In your Cisco IP Phone, press Messages button in your phone (with a mail logo).
2. You will then hear a voice prompt. Follow the voice prompt to go through with your Voicemail Messages.

1. In your Cisco IP Phone, dial 555 then enter your Mailbox Number (This is the last 4 Digit of your Account Phone Number).
2. Now enter your Mailbox Password followed by hex sign (#).
3. Follow the onscreen instruction in your CISCO IP Phone to go through with your voicemail messages.
   
   
   Note:
   Voice Mail feature will only works with IP Phones configured with voice mail account.

When a caller calls into the system, the caller will be greeted by a pre-recorded message and then be transferred to the extension of their choice by following the instruction provided over the phone.

1. This Feature is a System Back End Setup; No user end configurable.
2. You can send your request to our Support Team via our Online Enquiry.

This is generally used by a system attendant to immediately switch their phone between the nights, or after business hours mode and the day or normal business hour mode. Typically, this feature is assigned to the receptionist’s telephone and is used when the receptionist leaves the office and wants to switch the system over to the auto-attendant, so calls will be answered with an announcement.

1. This Feature is a System Back End Setup; No user end configurable.
2. You can send your request to our Support Team via our Online Enquiry.

This allows the user to schedule a conference calls when the moderator (who has control of the conference) and other members call into the conference and are connected at the appropriate time to carry on the conference call.

1. For Meet-Me Conference via IP Phone guide, click HERE.

1. Log in to http://onevoice.viewqwest.com.
2. Click on Conferencing tab.
3. Select your desired option:
   Meet-Me (to initiate a conference)
   Find (to find a conference)
   Join (to join a conference)

1. Select Meet-Me and then click Add.
2. Fill in the required fields then click Check Availability.
3. If the schedule is available, you will then see under Availability as Available.
4. Select the schedule by selecting the Checkbox, then click on Save to save the conference schedule.
5. You now have your Scheduled Meet-Me Conference.
6. Inside Meet-Me tab, under Functions, click on the Notify Icon (an email icon).
7. It will then open your Default Email Client to send a Notification email to your invited attendees regarding the conference details.

This feature will allow the user to dial using only Two Digit Number to call instead of a full Phone Number.

1. In your Cisco IP Phone, dial 75* to access AD Menu.
2. You will then hear a voice prompt. Press 1 in your phone keypad to start programming an AD.
3. Enter the Two Digit Number you want to use for an AD. (e.g. 11 or 01)
4. Enter the Phone Number that you want to use for this AD then press hex key (#).
5. To save the settings, press hex key(#) in your phone keypad.

1. In your Cisco IP Phone, dial *3. You will then hear a dial tone.
2. Then Dial the AD Number (e.g. 01. This is the two digit number that you assigned).
3. It will then dial the programmed phone number for your AD.
4. To end the call, press End Call softkey.

1. In your Cisco IP Phone, dial 75* to access AD Menu.
2. Press 2 in your phone keypad.
3. Using your phone keypad, key in the Two Digit AD Number that you want to identify (e.g. 01).
4. It will then give you the Phone Number assinged to your AD.
5. To exit the AD Menu, press End Call softkey.

1. In your Cisco IP Phone, dial 75* to access AD Menu.
2. You will then hear a voice prompt. Press 1 in your phone keypad to start programming an AD.
3. Enter the Two Digit Number you want to use for an AD. (e.g. 11 or 01)
4. The system will then ask for the Phone Number for your AD. Don't keyin any phone number. Just press hex key (#) in your phone keypad.
5. Press hex (#) again to save your settings.
6. Verify your settings by Identifying the AD (press option 2 in this case).
7. The system will then prompt you that there is no number for your AD which means you successfully deleted the assigned phone number.

OneVoice Softphone is a software program from Viewqwest that enables the user to call over the internet using OneVoice Account without using Physical VoIP Phone. Once installed in your Laptop or Desktop, you can use the softphone to receive and make a call wherever you are and whenever you like.

1. Download the Latest OneVoice Softphone Installer HERE.
2. Install the OneVoice Softphone into your device. Follow the Onscreen Instruction.
3. After Installation, run the OveVoice Softphone and click Options then select Configuration from the pop-up menu.
4. Under Configuration Window, select General on the left pane.
5. Under User, keyin your Phone Number and Password.
6. Select Network in the left pane of the Configuration Window.
7. Under Internet Connection, select the appropriate Connection Type. (e.g. LAN)
8. Select Audio in the left pane of the Configuration Window.
9. Under Sound Devices, select the appropriate Record (Input) Device and Play (Output) Device.
10. Choose the appropriate Output Sound Device (Headset, Desktop Speakers and Telephone)
11. Select Use Noise Reductor for optimal performance.
12. Click on Save.
13. OneVoice Softphone will then re-initialize. You are now ready to communicate using your OneVoice Softphone.
    
    
    Note:
    - You can change your password via your End User Portal.
    - OneVoice Softphone supports Windows XP and Windows 2000

1. Launch your OneVoice Softphone.
2. Using the Softphone Built-In Keypad, dial the phone number that you want to call.
   On the right most part of your softphone, click the Keypad Button to bring out the Softphone Built-In Keypad.
3. You can also use your Keyboard Number Pad to dial a number.
4. To Make/Answer a Call, click the Talk/Answer Call Button.
5. To End a Call, click on the End Call Button or press CTRL-E in your keyboard.
   
   
   Note:
   You can Mouse Over into each button to know its function.